24/7 assistance from maritime and API specialists.
Answers to the most common questions from our customers.
SeaWay is a premium AIS (Automatic Identification System) data service that tracks more than 45,000 vessels in real time. Logistics teams, ports, insurers, and maritime innovators rely on our API to power mission-critical workflows.
We deliver positions, speed, course, vessel name, MMSI, vessel type, destination, ETA, and more. Professional plans unlock historical tracks and advanced analytics.
Refresh rates differ per plan: Basic updates every 5 minutes, Professional every 60 seconds, and Enterprise delivers streaming updates in real time.
Yes, every plan includes a 14-day free trial. Sign up without a credit card and cancel anytime during the trial period.
We operate an ISO 27001 certified security program, encrypt all data with 256-bit AES, and comply with GDPR and Korean privacy regulations.
Create an account and generate your API key directly from the dashboard. You can rotate keys or create separate keys per environment.
You can keep requesting data, but additional usage is billed at the plan-specific overage rate. We notify you by email and via the dashboard before you hit your limit.
Average response time is under 50 ms thanks to edge caching and redundant infrastructure delivering 99.9% uptime.
Official SDKs are available for JavaScript/Node.js, Python, PHP, and Java. Explore open-source examples on GitHub.
We currently provide v1 with full backward compatibility. New versions are announced six months in advance and older versions remain supported for at least one year.
We support Visa, MasterCard, AMEX, debit cards, bank transfer, and corporate cards. Annual agreements also support invoicing.
We guarantee refunds within 30 days. For annual plans we prorate unused months. Request a refund via the dashboard or support team.
You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle with prorated adjustments.
Yes, provide your business registration number during sign-up and we will issue monthly electronic tax invoices automatically.
Enterprise customers can access volume discounts up to 30% on annual commitments. Contact our sales team to design a custom plan.
Store API keys securely, avoid exposing them client-side, respect rate limits, and implement robust error handling. The API guide covers best practices.
We run redundant infrastructure across multiple regions with automatic failover. Incident updates are posted on the status page and via email alerts.
Cross-origin requests are allowed, but we recommend proxying calls through your backend for production security.
Maritime data changes quickly, so keep caches short—1 to 5 minutes—and respect Cache-Control headers when present.
Yes, Professional plans and above include webhook notifications for vessel events so you can trigger workflows instantly.
Can't find what you need? Send us a message and we'll follow up.
support@seaway24.com
Weekdays 09:00 – 18:00 (KST)
10F, Marine Building, 123 Teheran-ro 123-gil,
Gangnam-gu, Seoul